Samsung’s device protection plan explained

When purchasing a new phone, you should consider the cost, features, design, and the manufacturer’s support.

The best Samsung phones bring a sturdy design along with water and dust protection. You can further safeguard them with a case and screen protector.

However, attaining a 100% shield is impossible, even with a premium Galaxy flagship. That’s where Samsung Care Plus comes in. It gives you peace of mind that your pricey phone is protected.

This service is convenient for devices like the Samsung Galaxy Z Fold 7, where you may encounter issues with the screen.

If you’re wondering what makes Samsung Care Plus different from carrier protection plans or if it’s a good deal, we’re here to help.

Our guide walks you through everything you need to know about Samsung’s protection plan, from its monthly price to the cost of a screen repair.

What is Samsung Care Plus?

Samsung Care Plus covers nearly every Samsung device. This includes multiple types of hardware supported by Samsung, ranging from smartphones to washing machines.

Samsung Care Plus goes beyond the manufacturer’s warranty. It offers three phone protection plans for US customers, including Samsung Care Plus, Samsung Care Plus with Theft, and the NY-exclusive Theft and Loss Insurance.

While details vary per plan, subscribing saves money if you need to replace or repair your device. Samsung Care Plus subscribers can expect a convenient and speedy replacement or repair.

What does Samsung Care Plus cover?

Samsung’s three main protection plans aim to make phone repairs and replacements more economical. Each covers slightly different packages.

Samsung Care Plus (the standard plan) covers unlimited mechanical breakdowns and accidents during regular use. Examples of coverage include damage from drops, spills, or cracked screens.

While not all repairs and replacements are free, Samsung Care Plus provides a discount and covers all shipping fees for repairing or replacing your device.

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For instance, if you accidentally break your Samsung Galaxy S23 Ultra screen during the coverage, you’ll pay $29 for screen repair instead of $450.

That’s the fixed price for all Samsung phones. It doesn’t matter if you own a foldable or an A-series device.

After subscribing to Samsung Care Plus, you also become entitled to receive unlimited repairs and replacement claims.

You’ll pay a fee for screen repairs and accidental damage caused by handling (ADH). Mechanical breakdowns or hardware failures are free.

Subscribing to Samsung Care Plus with Theft & Loss or the NY-exclusive Theft and Loss Insurance allows you to replace your lost, stolen, or unrecoverable device up to three times a year.

Be aware that the former covers theft and loss, in addition to everything you receive from Samsung Care Plus; the NY-exclusive Theft and Loss Insurance doesn’t.

None of the protection plans covers chargers or accessories.

Samsung Care Plus is also not a universal experience. Beyond pricing changes, you may not receive the same benefits in your country. For example, UK subscribers can only make up to two claims per year.

Check your country’s Samsung Care Plus page for the details.

How much does Samsung Care Plus cost?

The cost of Samsung Care Plus varies depending on your mobile device, coverage span, and plan. Samsung splits its pricing into four tiers across all the packages.

There are options to pay monthly (for 36 months) or make an upfront payment for two years. Paying up front is more economical, but you’ll have a shorter coverage time.

Here are the pricing details for Samsung Care Plus and Samsung Care Plus with Theft & Loss in USD.

For lost or stolen phones covered under Samsung Care Plus with Theft & Loss, Samsung charges $99 at Tier 1, increasing to $149, $149, and $199 for the subsequent tiers.

They process the fee after approving your claim, and it’s non-refundable.

Theft & Loss Insurance is the final option. It’s only available to New York customers for a $5.50 monthly subscription on all tiers.

While the Theft & Loss Insurance doesn’t cover the benefits of the standard Samsung Care Plus, it allows you to claim replacements for your lost or stolen device without breaking the bank.

How long does Samsung Care Plus coverage last?

Samsung protects your phone for 24 or 36 months, depending on your subscription plan.

You can make unlimited repair and replacement claims while your subscription lasts, but Samsung only replaces your misplaced phone up to three times per year if your plan covers theft and loss.

To file a Samsung Care Plus claim, visit the Samsung repair provider’s website and sign in with your email or mobile number. After you’ve done that, click the File a claim link on the page and fill in the corresponding form.

You can also call 1-833-690-0918 or email samsungmxcare@servify.tech for subsequent support.

After approving your claim, the repair provider follows up with the steps to repair or replace your device.

You may also receive a same-day or next-business-day replacement based on your plan, phone model, location, claim approval time, and general availability.

How do I subscribe to Samsung Care Plus?

Samsung Care Plus is only available on new Samsung phones within the first 60 days of usage. You can purchase the plan during checkout if you haven’t bought a device.

You also can’t transfer the Samsung Care coverage from your old phone, as the new device needs to be enrolled separately. However, you may cancel the plan on your old phone if you no longer need to protect it.

There are two ways to subscribe to Samsung’s protection plan on your new device:

• The Samsung Members app. This app is pre-installed on your Samsung phone, but you can download it from the Play Store.
• The Samsung Care Plus website. You’ll need your device’s IMEI number to register through the website.

Your protection coverage begins after purchase, and Samsung bills you for the next 36 months unless you’re on a one-off plan.

You can cancel your Samsung Care Plus subscription anytime. You’ll receive a full refund if you cancel within 30 days of subscribing.

Is Samsung Care Plus worth it?

Whether you should get Samsung Care Plus depends on how carefully you use your devices. It might be a good option if you frequently drop your gadgets or own one of Samsung’s foldable devices.

Budget Samsung phones might not need Samsung Care Plus protection if you wrap them in a protective screen or case.

If you have further questions concerning the protection plan, we recommend visiting the Samsung Care Plus FAQs page.