In September, the Neon app briefly became a sensation on app download charts by promising to pay users for recording and sharing their phone calls. Then it abruptly went offline amid controversy over its security practices, privacy protections and payment structure.
More than a month later, a new version has returned to the iOS App Store and the Google Play Store. However, the New York-based company isn’t disclosing exactly how much it will pay users for their calls or referrals, outside of a brief bonus period. Its founder says the security issues have been resolved, but without offering much detail.
Neon sells the recordings of user calls to companies training AI models, which are hungry for real-world input, such as how people speak conversationally. The company says it anonymizes call information.
In our own tests, we were unable to get the new version of Neon to work on iOS. A screen that asks to verify a phone number for signup didn’t trigger a phone call as expected.
Privacy experts CNET spoke to warned against using the app in its previous incarnation due to concerns over call consent laws, and also noted that AI could infer user information or identities even if call data is anonymized.
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What’s changed with the Neon app?
Shortly after Neon soared on the app store charts, the news site TechCrunch discovered a security flaw that allowed people to access calls from other users, including transcripts and metadata about the calls. After the app went dark, Neon founder Alex Kiam said that the company would address the issue and that the app would return with a bonus for users.
At that time, users of the app could call anyone and get paid. According to the company, only the app user’s side of the call was sold, since in some states, it’s not legal to record a conversation without permission.
The new version is attempting to circumvent these state issues with a new app-to-app setup: Both parties to the call must have the Neon app installed, essentially making it an opt-in service. Only calls from one Neon user to another Neon user are paid, meaning both people on the call have signed up with the company.
Neon is now offering users a 30-cent-per-minute rate up to $30 through 5 p.m. ET on Nov. 6. The regular rate the company will pay for call recordings outside that window is unclear; when pressed for details, Kiam would only say that app users would be notified about rate changes.
The company also compensates users for referrals to the service, but has not specified the payment amount. Previously, Neon was offering $30 for referrals.
Users posting comments on the Google Play Store have given the company low ratings, complaining that referral rates have dropped to as low as $1 and that call payment rates may be as low as 5 cents per minute. The app currently has a rating of 2.2 stars out of 5 on the Google Play Store and 2.7 stars out of 5 on the App Store for iOS.
Security concerns with Neon
When Neon went offline, it was with the expectation that the company would fix the vulnerability that could have allowed someone to access calls from other users.
Kiam told CNET via email that the company “engaged with” three cybersecurity firms after the security hole was found and engaged a contractor to perform a code review to address security concerns. He said that Neon later hired that contractor as its chief technology officer. He didn’t name the contractor, but said the person is “the former CTO of a reasonably large tech company who has 20 years of experience building secure platforms.”
Neon addressed the underlying issue TechCrunch found, Kiam said, and didn’t discover any evidence of “malicious actors” accessing its database. He didn’t elaborate on how the company addressed that issue.
The delay in bringing Neon back to iOS was not intentional, he said. “I wanted to bring Neon back quickly, but it was important that we did this right.”
Neon’s updated terms of service
As part of its relaunch, Neon has waived the $30-per-day limit on pending payouts. Kiam said the company plans “a future pleasant surprise” for those who were already using the app.
According to the updated terms of service from Nov. 3, those who sign up for the app agree that Neon can “sell and offer for sale” call recordings “for the purpose of developing, training, testing, and improving machine learning models, artificial intelligence tools and systems, and related technologies.”
There is still concerning language regarding Neon’s rights and licenses that grant the company the authority to publicly display, reproduce and distribute call recordings “in any media formats and through any media channels.”
The appeal of earning a few extra bucks for very little effort is understandable, especially when many people are worried about money amid tech industry layoffs, the US government shutdown and the suspension of services like the SNAP food assistance program.
Still, security concerns, the ethics of turning over personal conversations to AI companies, the lack of clarity about payments and complaints in user reviews should give users pause.
In an interview with CNET in early October, Kiam said his company was overwhelmed by the sudden popularity of Neon, but not completely surprised.
“I expected things to grow pretty quickly because … we’re getting people money for something that they would do anyway,” Kiam said. “We felt confident that there was real demand for something like this.”
